Reputation · Review Engine
Your best customers should be your best salespeople.
Most businesses do great work and never ask for a review. Rivyn's Review Engine sends the right ask at the right moment after every job, routes unhappy customers away from public platforms, and builds your reputation automatically.
What it does
- Automated post-job review requestsA personalized SMS and email go out after every completed job, triggered automatically.
- Negative experience filteringUnhappy customers are routed to a private feedback form before they can post publicly.
- Multi-platform publishingHappy customers are directed to Google first, then your other key platforms.
- Review monitoring and responseEvery new review is monitored and responded to within 24 hours, managed by Rivyn.
Reviews drive revenue
Most buyers read reviews before they ever visit your website.
93%
of consumers say online reviews impact their purchase decision.
Podium, 2025
4.2+
star rating required before most consumers will consider using a business.
BrightLocal
72%
of customers will take action after reading a positive review.
Search Engine Land
5x
more reviews generated on average with automated requests vs. asking manually.
Industry data
Built to accumulate
What it looks like over time.
Month 1
The asks start going out
Every bound policy triggers a review request within 24 hours. Your first new Google reviews land inside the first two weeks.
Month 6
The gap opens
A steady stream of five-star reviews lifts your average and your velocity. Google starts favoring your profile over static competitors.
Month 12
Reputation becomes the moat
A review count and rating a competitor would need years to match. DFW buyers comparing agencies see the proof before the first call.
How it works
From completed job to posted five-star review.
01
Job completion triggers the ask
A personalized SMS and email go out automatically within hours of the job being marked complete.
02
Sentiment triage
Customers who indicate dissatisfaction are routed to private feedback first.
03
Happy customers go to Google
A direct link takes satisfied customers to your Google review page with one tap.
04
Monitoring and response
Every new review is monitored, flagged, and responded to within 24 hours.
What is included
Everything needed to build and protect your reputation.
Automated review requests
Triggered post-job, personalized by customer name and job type.
Negative experience triage
Unhappy customers routed privately before they hit a public platform.
Multi-platform routing
Google first, then Yelp, Facebook, or industry-specific platforms.
Review monitoring
Every new review flagged and surfaced to your team immediately.
Managed response
Rivyn responds to every review within 24 hours in your brand voice.
Reputation reporting
Monthly reports on review velocity, average rating, and platform coverage.
Built to compound
Reviews compound. Every one makes the next one easier to win.
A business with 80 reviews and a 4.9 star rating wins the click almost every time over a 4.4 with 12. Rivyn builds that gap systematically, one job at a time, so your reputation becomes a durable competitive advantage.
- Triggered by your existing workflowConnects to your job management or CRM to fire automatically at the right moment.
- Personalized messagesUses the customer's name and job type so the ask feels genuine, not automated.
- Review velocity trackingMonthly reports on how fast your review count and average rating are improving.
- Protect against one-star damageNegative sentiment filtering reduces the likelihood of preventable public one-star reviews.
Included on all plans
Start compounding your reputation today.
Month to month. First reviews typically arrive within 2 weeks of going live.