These are ready-to-use text messages your phone system or AI agent sends automatically the second a call goes unanswered, so the caller gets a real reply in seconds instead of a ringing phone and silence. Copy these in as-is and swap the placeholders.
Why text-back beats a voicemail box
Most shoppers calling an insurance agency will not leave a voicemail - they'll just call the next agency on the list. A text sent within seconds of the missed call gives them a reason to stay in the conversation instead of moving on, and it works whether the call came from a new lead or an existing customer.
General missed-call text-back scripts
Hi, this is [Agency] - sorry we missed your call! We're wrapping up with another customer. What can we help with? Reply here and we'll get right back to you, or call us back at [Agency phone].
Thanks for calling [Agency]! We're closed right now but got your call. Text us what you need (a quote, a question, anything) and we'll follow up first thing when we open at [Open time], or reply URGENT if it can't wait.
Hi, this is [Agency] - we're closed today but saw your call. Let us know what you need and we'll have someone reach out on the next business day. If this is a claims emergency, call your carrier's claims line directly.
Scenario-specific templates
Hi, this is [Agency] - thanks for calling about a quote! To get you the fastest, most accurate number, can you tell us what you're looking to insure (auto, home, both) and your zip code?
Hi [First name], this is [Agency] - sorry we missed you! Is this about your policy, a payment, or something else? Reply here and we'll take care of it, or call us back at [Agency phone].
Hi, this is [Agency]. If this is about filing a claim, please call [Carrier claims line] directly for the fastest help - they're available 24/7. If you need help understanding your coverage, reply here and we'll walk you through it.
The follow-up sequence after the first text
One text is a start, not the whole job. If there's no reply within 20-30 minutes, send a short second nudge; if there's still no reply by end of day, that contact should roll into the next day's callback list instead of disappearing.
Just following up - still happy to help with your [policy type] quote whenever's convenient. Text back anytime, or call us at [Agency phone].
A bilingual option for DFW
A meaningful share of DFW shoppers prefer to text in Spanish. Having a Spanish version ready to send (or auto-detected and sent by your AI agent) keeps you from losing that caller to an agency that answered in their language.
Gracias por llamar a [Agency]. En este momento estamos cerrados, pero recibimos su llamada. Escríbanos qué necesita y le responderemos a primera hora cuando abramos a las [Open time].
A Voice AI Agent can send every one of these automatically the instant a call is missed, day or night, and hand off anything that needs a human straight to a producer. Pair it with an AI assistant so texted replies get answered just as fast as the first message.